FNB (First National Bank) Is Looking For Call Centre Agents
The FNB (First National Bank) is seeking Call Centre Agents in a variety of locations. If you’re looking for a career at a call centre agents, now’s your opportunity.
About FNB Company
FNB is South Africa’s oldest bank, dating back to the Eastern Province Bank, which was founded in Grahamstown in 1838. FNB is now a part of FirstRand Bank Limited. When looking back at FNB’s history, two things leap out. The first is a survival narrative – various situations in South Africa have presented many enormous obstacles throughout our history, all of which FNB has successfully faced. This track record serves as a solid platform for our next difficulties. The second is a human-interest tale; our past has always been heavily affected by the demands of the individuals we serve. “Read More”
What is the Purpose of this Job
Telephone contact with clients to offer correct product information in accordance with accepted norms.
Qualifications and Experience
Grade 12 is the minimum qualification.
Experience: 2 years of relevant experience
The individual must not be an unrehabilitated insolvent.
Also Apply For: FNB Learnerships
Candidates applying for this position will be subject to a credit check in compliance with the National Credit Act (NCA).
In the framework of cost management, drive considerable growth and profitability.
To achieve cost efficiency, keep costs and expenses within the agreed budget.
Through proactive, imaginative, and suitable solutions, provide great service that surpasses customers’ expectations.
Resolve all customer inquiries quickly and within agreed-upon timelines.
Expert understanding of individual items, price, application method, processing, and timescales is required in order to drive and accomplish applicable product and service aims.
Ensure that all client conversations are professional, resulting in praise.
Ensure that client investigation timelines are met, and that the consultant keeps the client informed at all times.
Provision of an effective administrative service by meticulous and timely planning, reporting, and updating of all relevant information.
Comply with governance standards in terms of legislation and auditing.
Ensure the call center’s service productivity and performance are efficient.
Ensure that all concerns or comments emerging from client interactions are appropriately recorded on the CRM system.
To enhance company performance, report on needed Call Centre actions and delivery.
How to Submit an Application
To be considered for this employment, you must apply online at the https://www.firstrandjobs.mobi/ website.
How can You apply for other FNB Jobs
All FNB openings must be filled through the official FNB recruiting website.
Steps to do in order to apply
Step 1: Go to https://www.firstrandjobs.mobi/ to apply.
Step 2: On your display, click on the FNB logo.
Step 3: Scroll down to see all available vacancies.
Step 4: Select the position for which you want to apply.
Step 5: Review the post’s information, including the prerequisites.
Step 6: If you satisfy all of the qualifications, scroll to the bottom right of the page and click “Apply Now.”
Step 7: Log in or register for an account.
Those who are already employed by FNB are urged to apply using the app or by visiting https://www.fnbhr.mobi.