Capitec Bank Call Centre Agent Johannesburg

Capitec Bank Call Centre Agent in Johannesburg

Capitec Bank is searching for a Call Centre Agent to work in their Johannesburg offices. Do you want to work in a call center environment? Do you wish to work in the banking industry? If you responded yes to these two questions, continue reading to learn more about Capitec Bank Call Centre Agent opportunities.

About the Call Center Agent Position

According to Capitec Bank, “as an Agent, you’ll operate in an atmosphere where clients may reach you 24 hours a day, seven days a week.” This means you may have to work shifts, some of which will be at night and on weekends. So, not only will your work-life be different from that of your friends and family who work 9 to 5, but you may also miss out on activities that you would typically like to attend. Depending on your unique circumstances, you may need to plan ahead of time to meet the needs of your family life.”

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As a result, you must be prepared to work shifts and miss out on some of the activities you used to enjoy with your family and friends. Read on to learn more about the Capitec Bank Call Centre Agent position.

Capitec is looking for dynamic, self-motivated people that share our enthusiasm for banking service. Follow the steps below to become a part of the journey:

1. Please go here to learn more about this position and to take a brief examination.

2. Once you have completed the preceding steps, submit your application by clicking the apply button below.

Statement of Purpose

To offer administrative service and assistance to Capitec Bank’s clients, including responding to inquiries and complaints about account information and card activities.

To assist all clients who utilize Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

1 – 2 years of inbound contact center experience is required.

Experience with customer service

Qualifications (Minimum)

National Certificate for Grade 12 / Vocational

Qualifications (Ideal or Preferred)

This is not relevant.

Knowledge

Minimum:

Processes and procedures in call centers

Customer service and care protocol

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Skills

  • Communication Abilities
  • Problem-solving abilities
  • Telephonic / Calling abilities
  • Detail-Orientation

Competencies

  • Personal Achievement Objectives and Goals
  • Meeting Customer Expectations and Delivering Results
  • Working with Others
  • Workplace Conditions
  • Willing to work regular shifts, weekends, or rotating standbys with a clean criminal and credit history
  • Capitec is dedicated to diversity, and all appointments will promote the accomplishment of our employment equality targets, where possible.

How Do I Apply for This Job?

To apply for this position, please visit Capitec Bank’s career website by clicking here.

How Do I Apply for Other Capitec Bank Positions?

1st step: Visit https://careers.capitecbank.co.za/ for more information.

Step 2: Without inputting anything, simply click “Search.”

Step 3: Jobs that have been advertised will be featured on your profile.

Step 4: Select the Job for which you wish to apply.

Step 5: Examine the position’s specifics.

Step 6: Select the “Apply” option from the drop-down menu.

Step 7: Sign in or create a new account by Clicking HERE

Complete the following steps and submit your application as directed.

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